challenging situations at work

Communicating in Challenging Situations
28 Jun 2018
- 01:30 PM to 02:30 PM EST
60 Minutes

Each situation is different and will require you to respond and communicate in a way that is appropriate for each situation. This skills will allow you to handle them in a better way.

Communicating in Challenging Situations

Dr Susan Strauss Ed.D, is an international speaker, trainer, consultant and recognized expert on harassment. She also conducts harassment and workplace bullying investigations and functions as a consultant to attorneys as well as an expert witness in harassment lawsuits. Her clients are from education, business, healthcare, law and government organizations from both the public and private sector.

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28 Jun 2018 - 01:30 PM to 02:30 PM
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Overview: challenging situations at work

What do you think of when you think of – communication? How adept are you at communicating with others? Do you ever wish you could say “No” and not feel guilty? Do you and your spouse seem to be speaking in two different languages? And, how about that boss of yours – always disrespectful and rude – how do you deal with that?
Communication skills are important in working and living together effectively. Whether we are communicating with coworkers, team members, and customers or with family and friends, communication plays a pivotal role in your relationships with others.

 Most people want to avoid conflict and potentially stressful situations – this is human nature. People often find it easier to avoid communicating something that they think is going to be controversial or bad, putting off the communication and letting the situation fester.

It can sometimes be a challenge to convey messages to others, particularly when what we need or want to say is difficult. Are you able to do so with respect? Do you tend to be aggressive? Or are you someone who tends to be more passive and avoid confronting someone else? What is the difference among aggressive, passive, and assertive? Or maybe you wear a T-shirt that says on the front of the shirt, “I don’t get mad,” and on the back of the shirt it says, “I get even!”

Learner Outcomes:

  • Recognize your “self” as the tool of your communication
  • Discuss the essential communication skills of listening and paraphrasing
  • Differentiate among passive, aggressive, assertive, and passive-aggressive communication
  • Identify roadblocks that prevent you from delivering difficult messages
  • Review10 assertiveness techniques to communicate more effectively.


Anyone from a custodian to the CEO, management, professionals, admin/secretary, human resources

What You Get

  • Training Materials
  • Live Q&A Session with the Speaker

At the Q&A session following the live event, ask a question and get a direct response from our expert speaker

Important Note

  • For Live webinar attendee, you can find webinar joining details at user dashboard. (Create an account)
  • For Web download - You can download recorded video & handouts from user dashboard after Live webinar session.

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