Manage Work Stress: Improve Business Productivity
With over 25 years of management, business consulting and international experience in the areas of business transformation, talent management and leadership development, Marcia provides strategic focus, alignment and guidance to business leaders and their teams to ensure they get on the right track, stay on the right track and not get side-tracked in their drive for higher performance and profitability.
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This webinar will provide advanced training on Manage Work Stress: Improve Business Productivity.
Do You Have To Deal With 'Difficult' People At Work?
All of us have worked with difficult people, especially bosses. What were some ways you handled the situation? What would you have done differently?
Do you want to boost your emotional and social intelligence and be a more effective leader?
75% of leaders are derailed for reasons related to emotional competencies, including inability to handle interpersonal problems, unsatisfactory team leadership during times of difficulty or conflict; or inability to adapt to change or elicit trust. - Center for Creative Leadership.
Our expert, Marcia is a Board Certified Executive Coach, who works with small to medium size businesses, entrepreneurial ventures and NGO’s to build productive sustainable organizations AND make a difference in their world.
Join this session by expert speaker Marcia Zidle, where she will help you identify the topmost causes of conflict and will discuss which ones produce the most problems. Marcia will discuss how to recognize and deal with the types of difficult people that drive you crazy. With the session, you will also be able to understand the iceberg concept of conflict. The focus of this webinar is how to deal with the inevitable conflicts, difficult people and situations that occur in the workplace so that it leads to positive outcomes, both for the people involved and the organization.
Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.;
The focus of this webinar is how deal with the inevitable conflicts, difficult people and situations that occur in the workplace so that it leads to positive outcomes both for the people involved and the organization. If not dealt with early enough, as conflict festers the company may need to take drastic measures including restructuring of reporting structures or even of the physical workspace. The financial impact of excessive stress can include extended stress or sick leave, as well as associated health benefits such as Employee Assistance Programs (EAPs). If employees choose to leave a workplace because of conflict, the cost of turnover can be significant.
- Identify the real causes of conflict: the iceberg concept - what's above and below the water line
- Define five conflict management styles and match each style to different conflict situations
- Learn the language of positive communication to reduce negative emotions, especially anger
- Learn how to keep your cool and react in a professional manner in the heat of the moment
- Recognize the different types of difficult people, what makes them difficult, and how to deal with them
Why should You Attend
- VP of Human Resources
- Chief Learning Officer
- Project Managers
- Operation Managers and Supervisors
- Team Leaders
- Human Resources Professionals
- All industries – government agencies – non-profit organizations
Who Will Benefit
Time is Money. There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. One that is visible to everyone is the time taken to successfully resolve issues. The time that would be better spent on accomplishing work and achieving goals is instead used to manage disagreements, smooth ruffled feathers, and deal with difficult people.
When CPP Inc commissioned a study on workplace conflict, they found that that an overwhelming majority (85%) of employees at all levels experience conflict to some degree. Furthermore, they found on average, each employee spends 2.1 hours every week – approximately one day a month – dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, etc.)
For the US alone, that translates to 385 million working days spent every year as a result of workplace conflict. It is also a major drain on the resources of HR departments: half of the HR workers questioned (51%) spend between one and five hours a week managing disagreements.
The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes. If managed improperly, businesses’ productivity, operational effectiveness, and morale take a major hit. On the other hand, when channeled through the right tools and expertise, conflict can lead to a better understanding of others, improved solutions to problems or challenges, and major innovation
At the Q&A session following the live webinar, ask question and get your query answered from our expert speaker.