Sustainable Success: Successfully Dealing with Difficult People
16 Feb 2017
- 02:30 AM to 04:00 AM EST
90 Minutes

You well versed in the most effective methods for communicating with difficult people at work.

Sustainable Success: Successfully Dealing with Difficult People

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries.

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his webinar will provide advanced training on Sustainable Success: Successfully Dealing with Difficult People.

How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support?  

Inspire and influence your team members to achieve your goals as a team!

Managers who will be promoted are the ones who not only manage efficiently but also lead their teams effectively. Learn how to work in a horizontal mode of operation.. apply a consistent theory in leading your team.. and teach critical leadership skills to members of your team, so each and every one of them can lead the team in your absence.

Key Take Away

This Webinar will leave you well versed in the most effective methods for communicating with difficult people at work, coping with difficult people, dealing with angry people, managing difficult people, strategies for dealing with difficult people...winning cooperation and trust...and ensuring that your people's values and your organization's goals are in sync.

Overview

  • How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support?
  • Adjusting your management and personal styles to complement the culture of your workgroup and your company as a whole can be the catalyst that motivates your teams to heightened productivity. 
  • Utilizing extensive practice in the principles of emotional intelligence, "Successfully Dealing with Difficult People" underscores the importance of self-awareness in developing sensitivity to and better communication with others.

Areas Covered

  • Motivate and direct the employees you rely on-even when they don't share your values 
  • Adjust your management and personal style to the needs of different situations 
  • Get more done by using the appropriate delegation techniques for any given situation 
  • Resolve conflict more effectively in a wide variety of situations 
  • Turn difficult people and poor performers into team players 
  • Win the cooperation and trust from everyone in your organization 
  • Increase your confidence, leadership skills and personal and professional satisfaction in your job
  • Use coaching to guide and direct your team members to improving performance 

Program Objectives

  • Motivate and direct the employees you rely on—even when they don’t share your values
  • Adjust your management and personal style to the needs of different situations
  • Get more done by using the appropriate delegation techniques for any given situation
  • Resolve conflict more effectively in a wide variety of situations
  • Turn difficult people and poor performers into team players
  • Win the cooperation and trust from everyone in your organization
  • Increase your confidence, leadership skills and personal and professional satisfaction in your job
  • Use coaching to guide and direct your team members to improving performance

Learning Objectives

  • Get more done by using the appropriate delegation techniques for any given situation
  • Resolve conflict effectively for more wide variety of situations
  • Turn difficult people and poor performers into a team player
  • Win the cooperation and trust from everyone in the organization

What We Will Cover

The Experience of Being a Manager
  • How to get people to want to do what they’re supposed to do
  • Specific challenges you face when motivating others

Values

  • Values and their impact on work life
  • How values can have productive and nonproductive results
  • Identify value conflicts in yourself and in others

Personal Styles

  • Determine your own personal style profile
  • Gain insight into the strengths and limitations of your profile
  • Use behavioural clues to determine others’ personal styles
  • How to work more effectively with other personal profiles

Motivation

  • Motivational factors and their impact on behaviours and work settings
  • How to tailor your motivational efforts to individual employees and different situations

Listening, Body Language, Giving Feedback and Dealing with Difficult People

  • Use active listening to gain information and understand employees’ perspectives
  • Effectively apply positive and corrective feedback
  • Use appropriate values alignment when dealing with difficult employees

Conflict

  • The dimensions of conflict resolution
  • Identify your own preferred conflict-resolution styles
  • Use different conflict-resolution styles in different situations

Delegation

  • Different delegation styles: how and when to use them
  • Determine the appropriate delegation style for employees and situations
Coaching
  • Define Coaching
  • Explain Each of the Seven Steps of the Coaching Model
  • Recognize Different Learning Styles
  • Use Precision Communications to Increase Understanding and Rapport throughout the Coaching Process

Using Coaching to Manage Performance

  • Understand the Four Dialogue Topics of a Performance Management System
  • Understand Productivity Is Improved and Employees Are Developed through Performance Management
  • Understand the Place of Coaching and Mentoring in a Performance Management System
  • Understand Minimum Communication Requirements before Beginning Coaching and Mentoring

Increasing Your Effectiveness at Coaching and Mentoring

  • Recognize the Significance of Using Yourself as an Instrument of Coaching and Mentoring
  • Assert Your Personal Values, and Recognize Others' Need to Assert Their Own Values
  • Identify Your Interpersonal Behavior Style and Recognize the Need/Value in Business for Other Behavior Styles

Understanding Organizational Culture and Subculture

  • The impact of organizational culture and subculture and “cultural blinders”
  • Explore the assumptions that impact your team’s thinking and actions
  • Identify and build on the strengths of your team’s culture
  • Emotional Intelligence
    • The components of emotional intelligence
    • Gain an honest and accurate assessment of yourself
    • Develop an improvement strategy

    Ethical Leadership

    • Identify your group’s values
    • Your vision for ethical leadership

    Action Planning

    • Develop a specific plan for applying what you’ve learned back on the job
    • Identify people who can support your action plans

Who Should Attend

Managers and individuals with management responsibilities whose success depends on clear communication, a cooperative attitude and commitment to shared goals.

If you answered 'yes' to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members' and team's performance!

Why Should You Attend

  • Would you benefit by understanding how to even more effectively motivate and direct the people you rely on?
  • Would you like to be better at delegating?
  • How about an opportunity to understand how to turn difficult people and poor performers into team players?

Who Will Benefit

  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Manager

If you answered "yes" to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members' and team's performance!

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